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Ready made frames

Need A Frame

FAQ

How long will my order take to be delivered

We guarantee to dispatch all orders within 3 full working days. Most orders will be delivered the next working day after dispatch. Some remote areas of Scotland and UK Isles may take upto 3 days to arrive from the date of dispatch

I ordered a mount with my frame - Where is it?

The mount will be contained inside the frame. Due the the protective film on the acrylic you might not be able to see the mount until you have opened the back of the frame.

The frame you have supplied is the wrong size.

It is almost impossible for us to supply the wrong size frame as the different elements are cut by different people and on different machines. Any mistakes are very obvious and rectified immediately. The most common reason that our customer ask this question is because they are measuring the visible area from the front of the frame. The frame measurements always apply to what fits inside the frame from the back. Please check ourmeasuring advise page for full details.

How much is delivery?

Most UK Mainland orders are charged at £5.95. All delivery charges are clearly displayed during the checkout pages, before you make any commitment to buy.

I have ordered the wrong size, Can you help?

All products are made to specification and as such are not eligible for a refund. However we may be able help find a solution. We will not be able to refund the frame in full but we may be able to offer a discount against a replacement item. This policy is at our descretion

Can I order over the phone?

We need to have written confirmation of your order requirements, just in case there are any problems. For this reason it is much easier to place the order on our website.

What if my goods arrive damaged?

We deal with a tiny percentage of damage issues, 0.5% on average. Unfortunately mishaps will happen and we appreciate that it is frustrating when it does. Therefore we try to make the process as simple and quick as possible. In the first instance we would ask you to send us photographic evidence of the damage so it can be verified. Once we have verified the problem we will arrange for a replacement items to be dispatched. Any damage problems must be reported via email and within 48 hours of receipt.

How good are the moulding/mountboard images online?

All of the moulding profiles have been professionally photographed and the mountboard colours have been scanned to a high resolution. In our opinion they offer an excellent graphical representation of the actual product. But they are just a graphical representation of the products. Other factors, such as screen resolution/calibration, can effect what you see.

Do your made to measure picture frames come with glass/backing/hanging fixtures?

All frames are supplied with clear acrylic glazing as standard. 2mm MDF backing board and suitable hanging fixtures are supplied with all custom picture frames.

I need a frame that exceeds your maximum size of 1220 X 915mm, Can you help?

We can manufacture frames much larger than our maximum online size of 1220 X 915mm. The problem is we cannot send them out via our courier partly because of courier restrictions and partly because they are very likely to arrive damaged. If you are able to collect from either our high wycombe location, or if you live within a 30 miles radius of Bedford please email us with details of your requirements and we will work out a price.

Can I add to an order after it has been placed to save on delivery costs?

Unfortunately we cannot add or amend orders once they are in the system. To be 'in the system' means that that order has been printed and the differents parts of the order have been given to different people operating different machines. This typically happens at 7am the morning after the order has been placed. To locate an order amongst the other orders that we constantly have 'in the system' is time consuming and prone to errors which is why we cannot add to order after this point.

Can I cancel an order

Any item that is being specially made to your specification cannot be cancelled once the manufacturing process has begun. The manufacturing process can begin within a few minutes of the order being placed, and we do work Saturday's and start very early in the morning. If you do wish to cancel your order please contact us at soon as possible to see if it is possible

What is meant by 'glazing'? Is the glass/perspex included or is this just for a frame?

The glazing is the protective front of the picture frame that sits in front of the artwork. It is essential for the majority of framing work. Glazing may be supplied in the form of glass from some suppliers but we use acrylic glazing as it offers better UV protective and clarity. Acrylic glazing is also shatterproof so will not arrive broken on delivery


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